Frequently asked questions

1. My Pilot light went out how do I light it again?:

Napoleons website has a great video on how to light your pilot please click here

2. The glass on my stove/fireplace is dirty what is the best way to clean it?:

A great video on how to clean glass can be found here

3. I cant figure out how to use my Napoleon remote:

Napoleon has a great website devoted to just that! click here

4. I can't figure out how to use my pellet stove correctly:

watch this video for a great pellet stove demonstration

5. what is the best way to clean my blower?:

This video has a detailed explanation on how to clean your blower

6. What is the most econimical way to heat my home?:

Enerzone has a great fuel calculator to figure out your best option click here